Written by Michael Feder
This article was reviewed by Raelene Brooks, Dean, College of Nursing.
Registered nurses use countless skills to perform their duties throughout the workday. They might perform a general assessment starting with vital signs and continuing on to symptoms or signs of distress 鈥 and that鈥檚 just in the first few minutes of a patient walking into a room.
Nurses also demonstrate various interpersonal skills when communicating with peers, doctors, patients and patients鈥 loved ones in the waiting room. Ultimately, they need both hard skills and soft skills to succeed in the nursing profession.
Hard and soft skills are essential听to become a registered nurse. Here, we鈥檒l look at the differences between these two types of nursing skills and how they鈥檙e used. After all, it鈥檚 by balancing hard and soft skills that you can become a well-rounded nurse who is an asset in any healthcare setting.
Most professionals use a combination of hard skills and soft skills in their careers, and nurses are no exception.听Generally speaking, hard skills are technical, often industry-specific knowledge people acquire to perform in a given role. Soft skills refer to how you interact with others and manage yourself during the day. These can include interpersonal skills, time management and flexibility.
Nurses must hone their hard and soft skills to provide quality patient care. One of the best ways to understand the value of both is to look at examples of the skills nurses use each day. And those can vary depending on nurses鈥 specialization and where they work.
Raelene Brooks, PhD, RN, serves as the dean of the College of Nursing at 澳门天天彩开奖记录, and her clinical experience includes geriatric care, nursing research and critical care. During her career, she has developed and honed a wide range of skills.
Brooks shares her story:
Raelene Brooks
Dean, College of Nursing
"Nurses are the backbone of healthcare and often it can be frustrating for nurses when providing patient teaching on diet, lifestyle and medication administration and the patient is not receiving and processing the information. As a critical care [trauma and ICU] nurse, my patients were often comatose and intubated and unable to tell me how they are feeling. I depended on diagnostic lab test interpretation, EKG, vital signs and sharp assessment skills to determine whether or not my 12-hour shift was going to be a stable night or a night when I needed to have the code blue crash cart outside of the room. Assessment of the psychological, emotional and physical status within the existing environment is an important skill that I have learned as a registered nurse. Patients and their families have to be ready to hear what the nurse has to say, and if the nurse does not have keen assessment skills of the patient鈥檚 readiness to learn, then the message can be lost in translation.
Evidence-based practice is a skill that has helped me to understand why competencies and procedures are essential to provide the best possible outcomes for my patients. For example, methylene blue dye was used in nursing practice to color the nutritional tube feeding.听 Tube feeding is used when a patient is incapable of consuming food the normal way for a variety of critical health conditions. The blue dye was thought to indicate lung aspiration if the patient was coughing up blue phlegm. Research has shown that the blue dye was associated with increased risk of seizure activity. Without evidence-based practice research and guidelines, nursing practice is placing patient safety at risk.
Another example is when I started practicing in the ICU in the early 1990s and IV potassium chloride was readily available on an open shelf for nurses to reconstitute [mix] into the IV. Insulin was another readily available medication in the medication room refrigerator.听 Research has shown that IV potassium chloride and insulin are two high drugs associated with medication errors. As a 17-year practicing night-shift critical care nurse, I know firsthand how easy it is to make an error when you are tired or in a rush because the patient is decompensating and crashing.听
I was a young mom of a 2-year-old toddler, going to school by day, and after working three-night shifts in a row, I made my first medication error. For every unit of blood administered, two registered nurses must sign off the blood to verify the information on the patient and the donor blood type before hanging the blood to ensure safety. Usually, the two nurses consist of the primary nurse taking care of the patient and the charge nurse. One night, during a trauma, I administered eight units of blood to a 16-year-old female bleeding out after having a traumatic chest, liver and spleen injury from a motor vehicle accident. Out of the eight units of blood I administered that night, I forgot to check two units with another registered nurse. There was a missing signature on blood administration check forms. I was lucky that night to have 10 units of blood from the same donor so there was less risk of blood incompatibility. Integrity in nursing is everything. I let the charge nurse know that I failed to have two of the units checked by him. He said, 鈥極h, Rae, I will sign the form for you.鈥 I replied to my charge nurse, 鈥楾hat鈥檚 not the point.鈥 I felt that this type of acuity patient needed the care and oversight of two nurses.
I walked into my manager鈥檚 office in the morning and wrote myself up.听 I wrote an incident report citing my medication error of hanging two units of unchecked blood and that two nurses should have been assigned to the high-acuity patient. Years later, because of evidence-based practice research, California legislation passed a law that cites a mandated 1:1 [patient-to-nurse ratio] in the ICU and no more than 2:1 ratio with the exception of special circumstances."
If you follow a nurse around, you will see听 used to complete day-to-day tasks of patient care. For instance, when performing a patient intake, the nurse conducts a physical assessment and takes both a medical and social history.
Nursing is a听highly technical profession, which is why many courses and training opportunities focus on hard skills. Nursing can require the following hard skills:
Education is one clear pathway to develop and hone hard skills, but there are other ways too. These include on-the-job training and day-to-day work experience. For example, facing problems, thinking on your feet and finding solutions will help boost your skill set.
If you鈥檙e looking to formalize your hard skills, talk to your manager about career development
options and ways to grow your skill set within your organization.听
While hard skills allow nurses to complete their daily tasks, soft skills help them听create better experiences for everyone听they encounter. Some of the most commonly used听听补谤别:
What do these skills look like in practice?
A nurse might give a patient an injection (a hard skill) or medication but use compassion and communication skills to make it easier for them. If a patient fears needles, the nurse can pick up on these cues using听. The nurse might then distract the patient with a funny story or empathize with how much they hate needles too. The patient might feel better about the experience because the nurse connected with them emotionally.
Additionally, nurses are usually tasked with charting and clinical documentation. This requires being detail-oriented. Also, nurses communicate when providing patient care and speaking to patients about managing their diagnoses.
Throughout your nursing career,听your soft skills should evolve. You will likely need to practice active listening to learn and grow, and you might hone your leadership skills and conflict-resolution abilities as you advance in your career and step into a management role.听
Soft skills can be harder to teach in a formal education program. Often,听people acquire them through experience, such as working with larger teams, collaborating or being put in situations that require management or critical thinking.
At听澳门天天彩开奖记录, soft skills including compassion in population health and professionalism in nursing and critical thinking are taught in the听Registered Nurse to Bachelor of Science in Nursing program. Should you feel you need extra guidance in soft skills, you can speak with your course instructor.
Brooks elaborates: 鈥淚n today鈥檚 competitive job market, skills matter as much as your degree, which is why 澳门天天彩开奖记录 is introducing digital badges for select courses. Gain career-relevant skills sought after by employers that can be put to work right away. So you can start showcasing in-demand skills before even graduating from your program.
鈥淚t鈥檚 also possible to improve your soft skills through experience or resources like books, videos and podcasts. Consider keeping a journal to identify your thoughts and feelings throughout the day.听Practice taking a step back before reacting,听so you can ensure you鈥檙e handling situations appropriately. Try to place yourself in the shoes of patients, peers and others around you. Improving your soft skills may take time, but the investment should help you navigate certain work experiences better.听
鈥淎 great nurse will likely use both soft and hard skills each day. They work to听improve their technical know-how听while developing empathy and clear communication. Investing in both skill sets prepares you to enjoy a long, successful nursing career.鈥
UOPX offers听online programs for licensed RNs听seeking to learn additional skills that can guide them in their careers. These programs are ideal for individuals who need flexible courses that fit in with their busy lives. Many students also appreciate the fixed tuition prices with no hidden fees.
Nursing degree programs include:
A graduate of Johns Hopkins University and its Writing Seminars program and winner of the Stephen A. Dixon Literary Prize, Michael Feder brings an eye for detail and a passion for research to every article he writes. His academic and professional background includes experience in marketing, content development, script writing and SEO. Today, he works as a multimedia specialist at 澳门天天彩开奖记录 where he covers a variety of topics ranging from healthcare to IT.
Dr. Raelene Brooks, dean of the College of Nursing, has been a registered nurse for more than 25 years and practiced extensively in the areas of ICU, trauma and critical care. Her publications include a focus on nursing education, critical care and diversity, equity and inclusion. She is a leader in creating, guiding and launching innovative curriculum.
This article has been vetted by 澳门天天彩开奖记录's editorial advisory committee.听
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